All Purchases are Final and Non-refundable. There are no exceptions to the rule. If you have any questions, email [email protected] before making your purchase.
For all refund issues pertaining to orders made via ilnd8.com we encourage you to contact us at [email protected].
We do not handle refunds for purchases made at independent retail locations. If you purchased an ILND 8 product at a retail location, or through a website other than ilnd8.com, you would need to deal directly with the store or website where you made the purchase.
Once we have received this information, a determination will be made. This review process
can take up to 3 business days (sometimes longer depending on the issue) to complete.
Make sure all the requested information, if applicable, is included in the email, as not
providing all the information may result in an automatic denial of your request.
In the event of a valid exchange for broken or damaged products, your account will be
credited $6 for return shipping costs.
We retain the right to deny any refund for any reason. We also retain the right to deny
service or sales to any person(s), business, or entity for any reason.